Hello coffee enthusiasts,
First of all, I’d like to start this BCBlog post off with an apology. I personally apologize to everyone that has been checking in on our bi-weekly blog who may have been disappointed when they looked on November 22nd and saw there were no new posts. I take full responsibility for the absence of that post, and there is some good reasoning behind this unfortunate event. This week’s BCBlog post will be used to outline what it’s like to deal with uncontrollable circumstances in the small business world, like the events that arose during the typical blog time at the end of November. There are all kinds of uncontrollable circumstances that come up on a day-to-day basis, but what surfaced two weeks ago was definitely unique.
Let me preface the reasoning of the absent post by explaining Laurel and I’s philosophy on us getting sick. You see, we like to keep the mantra that we simply aren’t allowed to get sick. This hard-headed mentality has helped us work through most illnesses without letting it affect the business. The show must go on, as they say, and typically when either of us get sick, we just work around it. By scheduling employees in my place and sneaking in after hours to keep up with the business responsibilities, I am typically able to keep things rolling without much of a setback when I am feeling a little under-the-weather. This concept has worked very well because thankfully, neither of us have had any serious illnesses. That all changed three weeks ago when I felt a new illness coming on.
Monday November 20th was when I realized that I was officially out of commission. I’ve fortunately never been knocked out with a stomach flu before, so I was naive to the strain it would have on my body at first. I quickly realized that this wasn’t a typical illness when I literally couldn’t get out of bed for almost a full week. I’ll save all of you guys the gory details, but let’s just say that I couldn’t even keep a handful of stale saltines down. Not being able to have any of my involvement with the business was uncharted territory for BCB since March of 2015 when I first got involved. Thankfully, we used this time as a learning experience for if something like this would ever happen again.
Our whole staff rallied around my illness and we were able to avoid the unthinkable, having to close down one of our shops on a typical work day. I am truly grateful to have a whole cast of employees that are passionate about what we’re doing, and this was never more apparent than when I was checking in everyday from my apartment bedroom. Coming out of this experience, we have learned to have better precautions in place for if this would happen again. I’m very grateful to be able to officially say that I am back to 100% for the first time in almost a month.
Uncontrollable circumstances are definitely a scary thought for small business owners like ourselves. This business is Laurel and I’s life, and when we can’t be involved to the degree that we would like to be, the disappointment our customers would feel if our services are lacking is nothing compared to the disappointment we would feel in ourselves. As a consumer of multiple other small businesses, I find it very important to keep this idea in mind, because you never know what uncontrollable circumstances small businesses are going through at any given time. I’d like to extend a big thank you to all of our loyal customer’s understanding, which makes going through something like this all the more riveting, and I can happily say that I am more driven than ever to continue our attempts to deliver the best possible service to each and every one of you, every single day.
Until next time,